SUPPORT
Help from people who
run studies.
Every question reaches a researcher, not a script. Start with your plan's response window below.
WAYS TO REACH US
Email support
Fastest route for anything study-specific. Include the study name and we will pick it up with context.
hello@jackbirdy.com
Research desk
Design review on a study before it goes live: screener logic, task wording, sample shape.
Included on Team and above
Security and legal
DPAs, subprocessor lists, retention questions and vendor reviews.
hello@jackbirdy.com
COMMON TOPICS
Setting up a study
Pick a method, write the tasks, set the screener, launch.
Custom recruiting
Tell us the profile. We recruit against it or run your own list.
Bring your own audience
Import a list and Robin handles scheduling and incentives.
Reading results
Clips, themes and the evidence behind each claim.
Billing and plans
Upgrades, invoices, incentive budgets and seat changes.
Access and roles
Workspaces, viewer links and removing former teammates.
RESPONSE TIMES
Starter1 business day
Team4 business hours
Multi-team2 business hours
EnterpriseNamed contact, agreed in contract